Out of Hours Call Handling Service (2023)

A Tender Notice
by LONDON BOROUGH OF HACKNEY

Source
Find a Tender
Type
Contract (Services)
Duration
2 year
Value
£740K
Sector
PROFESSIONAL
Published
03 Aug 2023
Delivery
31 Dec 2023 to 01 Jan 2026
Deadline
06 Sep 2023 11:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Council requires a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will be able to demonstrate their experience and ability in delivering such requirements to other similar customers in the UK, comparative to the size and complexity of the customer. Managing telephone calls from callers outside of the Councils operating hours in addition to possible emergency response.

Renewal Options

2 yrs +1 +1

CPV Codes

  • 79342320 - Customer-care services
  • 79342300 - Customer services

Indicators

  • An E-Catalogue is required.
  • This is a one-off contract (no recurrence)
  • Renewals are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains