Contact Centre as a Service
A Addendum Notice
by NORFOLK COUNTY COUNCIL
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- not specified
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 03 Aug 2023
- Delivery
- not specified
- Deadline
- n/a
Concepts
Location
Geochart for 1 buyers and 0 suppliers
1 buyer
- Norfolk County Council Norwich
Description
Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for the migration from the current legacy system.
Ammendments to Previous Notice
2. IV.2.2) Time limit for receipt of tenders or requests to participate
Fri Aug 11 09:00:00 18 10:00:00 2023
3. IV.2.7 Conditions for opening of tenders
Fri Aug 11 09:05:00 18 10:05:00 2023
CPV Codes
- 72000000 - IT services: consulting, software development, Internet and support
Other Information
** PREVIEW NOTICE, please check Find a Tender for full details. **
Reference
- ocds-h6vhtk-03d5e7
- FTS 022618-2023