Contact Centre as a Service

A Addendum Notice
by NORFOLK COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
not specified
Value
___
Sector
TECHNOLOGY
Published
03 Aug 2023
Delivery
not specified
Deadline
n/a

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Norfolk County Council wishes to procure a new contact centre as a service. Norfolk County Council currently has a managed contact centre service, which is used by six service areas. Norfolk County Council IT have full admin rights to the system, which we wish to retain for our replacement system. The current contract ends on 31st March 2024. The primary drivers are: to improve security, resilience, user experience and flexibility to enable increased use of cloud services. The contract also includes services for the migration from the current legacy system.

Ammendments to Previous Notice

2. IV.2.2) Time limit for receipt of tenders or requests to participate

Fri Aug 11 09:00:00 18 10:00:00 2023

3. IV.2.7 Conditions for opening of tenders

Fri Aug 11 09:05:00 18 10:05:00 2023

CPV Codes

  • 72000000 - IT services: consulting, software development, Internet and support

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **

Reference

Domains