PRJ 1252 Lewisham High Intensity User Service

Concepts

• lewisham high intensity user service
• health and social work
• hiu service
• london ambulance service
• emergency care services
• service aims
• voluntary services
• local community services
• health care contacts
• medical model

Location

Description

NHS SEL ICB wish to commission a HIU service to work with people to understand any underlying social or emotional reasons for increased health care contacts and to provide emotional/psychosocial support as opposed to a clinical or medical model with an aim to improve patients health and social well being whilst reducing demand on urgent and emergency care services. Service Aims include: Effectively manage, co-ordinate and signpost frequent attenders at A&E to local health, social and voluntary services to help support their identified needs. • Reduce frequent attenders' activity on A&E department and calls made to London Ambulance Service (LAS). • To explore the underlying reason for frequent attendances to A&E, appropriately signpost and make referrals to health and well-being agencies in primary care and the community that can support individual needs. • To engage/reengage people with local community services. • Effectively manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the voluntary sector • To provide support to identified patients linking to end of life pathways The estimated total contract value is £850,000.00. The Contract will be for 3 years with the possibility of an extension for a further 2 years at the discretion of the ICB. The service is expected to commence in April 2024.

CPV Codes

• 85000000 - Health and social work services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Please refer to the service specification document for further information on the service. Interested organisation must express an interest via Pro-contract e-tendering portal. Bidders needs to register on Pro-contract if they are not registered already. This can be done by clicking the link below. https://procontract.due-north.com/Register Once registered, you can express an interest in this project and submit your bid via the e-tendering portal by clicking the following link to this specific project: https://procontract.due-north.com/Advert?advertId=e1004adf-7430-ee11-8124-005056... Please note that bids submitted by any other means will not be considered.