vFire Maintenance and Support

A Contract Award Notice
by BUSINESS SERVICES ORGANISATION I T S

Source: Find a Tender
Type: Contract (Services)
Duration: not specified
Value: £1M

Sector: TECHNOLOGY
Published: 10 Aug 2023
Delivery: not specified
Deadline: n/a

Concepts

Location

Northern Ireland:

Geochart for 1 buyers and 1 suppliers

1 buyer

Business Services Organisation Its Belfast

1 supplier

Alemba Edinburgh

Description

Total Quantity or Scope

BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice.

Award Detail

1	Alemba (Edinburgh) Reference: 023421-2023-1 Value: £1,265,000

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Legal Justification

Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice. Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements. Alemba are the sole UK provider for support services for this product. They also are the Global owner of vFire in all its versions.