Business Information Service

Concepts

• administration services
• business information service
• birmingham
• aim of the business information service
• customer services
• new service
• existing business support helpline
• relevant high quality business support
• database of information
• messaging services

Location

Description

The Department for Business and Trade is seeking to procure a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the existing Business Support Helpline. The aim of the Business Information Service is to increase and encourage access to relevant high quality business support, save businesses time and resource, and ultimately help businesses to start, grow and thrive - in particular Small and Medium-sized Enterprises (SMEs). The Business Information Service will be expected to provide bespoke, unscripted advice (via telephone, email, webchat, social media, and other messaging services, but not face-to-face) on a wide range of topics including starting a business, accessing finance, and business planning. The service will need to maintain a database of information on business support in England for use by the service's advisers. This database will also need to be accessible to other users, such as advisers based in Growth Hubs. The service will be demand-led so should be flexible. It must provide capacity to meet at least 50,000 inbound contacts, with at least 10,000 in-depth appointments per annum. It must also be capable of rapidly scaling-up (at extra cost) in response to economic shocks and other pressures. The service will be expected to operate within standard hours, but should have a robust process for out-of-hours contacts. The service is expected to go live on 1 April 2024 - following a minimum three month mobilisation period. We expect the contract to run for up to three years - initially for one year with the option to extend the contract on an annual basis for three more. The initial contract value is anticipated to be up to £2.5 million per annum (including VAT). Please register your interest in submitting a tender for this project by signing up to our procurement platform, Jaggaer. The Jaggaer platform allows for all ITT documents to be viewed and downloaded, bids to be submitted, and clarification questions to be asked and responded to. Please use the following link to register on the platform: https://beisgroup.ukp.app.jaggaer.com/. Click on "Register" under "View Our Live Opportunities". The ITT number for this requirement is itt_912.

CPV Codes

• 75100000 - Administration services
• 79342300 - Customer services
• 79400000 - Business and management consultancy and related services
• 79512000 - Call centre
• 79900000 - Miscellaneous business and business-related services

Indicators

• Contract is suitable for SMEs.

Other Information

If you have any issues signing up to this platform, please email steven.williams3@beis.gov.uk . This will ensure you receive immediate notification of updates regarding the ITT process.