STA - GMS - annual support agreement

A Contract Award Notice
by HISTORIC ENGLAND LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
1 year
Value
£26K
Sector
TECHNOLOGY
Published
22 Aug 2023
Delivery
01 Aug 2023 to 31 Jul 2024
Deadline
31 Jul 2023 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Annual support agreement for GMS Application and Portal on a Dynamics 365 platform. Trillium Systems Limited will provide the Customer with support services covering the Supported Software, specifically focused on supporting the core application functionality, related application services and databases, covering: • Core Application support covering "out the box" usage of Supported Systems • Custom functionality developed by Trillium for the Client • Trillium Solution Accelerator functionality Service Allocation Credits for general advice and guidance Service Allocation Units are allocated in hour units whereby one unit equals 1 hour. Units are deducted once a change request is approved. Units can be applied against the following Trillium services: • Development & Customisation • Analysis / Estimation • Consulting & Training • Project Management • Testing & Deployment • Reactive maintenance, actioning any maintenance tasks required; • Custom functionality, defined as developments made above and beyond core application support; • Infrastructure and Integration where the systems reside on or integrate to other systems (e.g. payment integration, Exchange, etc); • End User advice and guidance, where the user has been trained up to the required level, where the user training level has been approved by both Trillium Systems Limited and the Customer; • Variations & Change requests • Advice and Guidance on process, usage and best practice

Award Detail

1 Clearcourse Membership Services (London)
  • Value: £26,081

CPV Codes

  • 72261000 - Software support services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains