Systems Partner to Develop a Customer Relationship Management Application

Concepts

• leeds
• information technology
• policy development
• digital customer relationship management
• applications processes
• partners
• a customer relationship management application
• an excellent customer service
• system
• develop

Location

Description

This tender is a republication of 48112 - MCA Digital Customer Relationship Management. The primary objectives of the new system are to: • Record interactions with businesses, individuals and intermediaries across multiple service areas including policy development, market engagement, business and skills support and Mayoral activity. • Integrate with existing Combined Authority Microsoft 365 applications (including Teams, Outlook, and Power BI). • The system should allow us to share information with the other Local Authorities (LA) and partners including coordinated support to businesses and individuals through the sharing of appropriate information. • Use integrations with other internal and external datasets (such as Companies House and FAME) to improve data quality, segmentation and targeting, marketing and customer communications. • Provide sophisticated reporting tools to be able to produce performance monitoring information and extract market intelligence information. • Provide businesses, individuals, and intermediaries with an excellent customer service by allowing them to track engagement and see status updates. • Be able to securely collect, store and report on equality monitoring information. • Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes using agreed standard templates

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=73178&B=UK User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/103257