Customer Satisfaction Tracking Services

A Contract Award Notice
by HM LAND REGISTRY

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
£732K
Sector
PROFESSIONAL
Published
27 Sep 2023
Delivery
18 Sep 2023 to 17 Sep 2028
Deadline
04 Aug 2023 13:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Provision of a granular and comprehensive customer satisfaction tracking and insight methodology services. The quarterly research study will provide broad tracking of HMLR's professional customer base and their satisfaction of its core services and products. The contract is for an initial term of 3 years (36 months) but provides for an additional 2 x 12 month optional extension periods (24 months) at the Buyer's sole discretion. Maximum term is until 17/09/28 (60 months or 5 years).

Award Detail

1 Savanta Group (Glasgow)
  • Value: £732,386

CPV Codes

  • 79310000 - Market research services

Indicators

  • Contract is suitable for SMEs.

Reference

Domains