NW2659 - App Development Services

Concepts

• durham
• software programming
• consultancy services

Location

DURHAM

Description

Northumbrian Water Limited (NWL) provides water and sewerage services to approximately 4.4 million people in the North-East of England, Essex, and Suffolk. NWL aims to become the most digital water company globally. As part of this vision, Northumbrian Water Group (NWG) seeks to procure 2+1+1+1 years contracts with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App. Lot 1: Customer Mobile Apps NWL has four Customer apps, two for Northumbrian Water customers (iOS and Android) and two for Essex and Suffolk customers (iOS and Android). These apps allow customers to manage bills, create online accounts, make secure payments (credit card, Google Pay, and Apple Pay), check payment due dates, scan meter readings using their smartphone cameras, and access digital PayPoint cards. The apps, developed in Xamarin, utilize Azure API management for mobile-ready APIs, including smart usage data display. Lot 2: Field Mobile Apps NWL has five field apps exclusively for employees (iOS). Developed in Xamarin, these apps provide field teams with quick access to information and enable easy input of job-specific data through dynamic forms, which integrate with backend systems. These user-centric apps are regularly updated based on user feedback to enhance customer experience. E.g. For both lots suppliers will collaborate with NWL's Product and Development teams to: - Investigate and support system defect resolution, collaborating with Product Management. - Develop necessary changes and document technical and functional designs. - Review designs for optimal solutions without compromising existing functionality. - Provide release notes for production deployments. - Execute deployments following agreed processes, separating Developer and DBA roles. - Update progress in the change management system (e.g., Jira). - Build and unit test code, with detailed documentation for each deployment. - Facilitate knowledge transfer and ensure environment consistency. - Support environment refresh (data refresh) for testing purposes.

Lot Division

CPV Codes

• 72200000 - Software programming and consultancy services

Indicators

• Bids should cover one or more lots.
• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water e-Sourcing Spend Management portal called "Ariba". Expressions of interest must be sent be sent to the e-mail address jordan.wright@nwl.co.uk before the deadline date. Once your expression of interest has been received (with the details as requested below), you will be given access to the Ariba portal within 48 hours from request (where possible) via an email (you have provided as part of your contact details) with a link to access the Ariba portal. You will be required to complete a Pre-Qualification Questionnaire (PPQ) in Ariba (following the same link as mentioned above) PQQ closes on 26/10/2023