Automated Telephony and Chatbot Services

A Contract Award Notice
by NORWICH CITY COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£66K
Sector
TECHNOLOGY
Published
09 Oct 2023
Delivery
14 Sep 2023 to 13 Sep 2025
Deadline
01 Aug 2023 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

Bespoke automated Telephony services with the optional addition of a Website Searchbot and Live Chat services. Call-off from Lot 2 (Cloud Software) of G-Cloud 13 agreement with Crown Commercial Services (CCS). Direct award is permitted following due dilligence checks by the council.

Award Detail

1 Inform Communications (London)
  • Value: £65,805

CPV Codes

  • 48000000 - Software package and information systems
  • 72000000 - IT services: consulting, software development, Internet and support

Indicators

  • Contract is suitable for SMEs.

Reference

Domains