Anywhere 365 upgrade

Concepts

• norwich
• information technology
• 365
• anywhere
• software package
• information systems
• incoming contacts
• software solutions
• general support
• the councils customer contact team

Location

Norwich City Council, City Hall, Norwich

Description

Upgrade of existing Anywhere 365 system utilised by the council's customer contact team to manage incoming contacts.

Total Quantity or Scope

As Anywhere365 is owned by Work Stream People, a Microsoft recommended software company based in the Netherlands, a UK based supplier is required to manage the software on behalf of the council. The supplier will also act as a technical advisor and intermediary to assist with procuring software solutions, installation and implementation and for advice and general support.

Award Detail

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support
• 48000000 - Software package and information systems

Indicators

• Award on basis of price.

Legal Justification

Direct Award made via G-Cloud 13 framework with Crown Commercial Services (CCS). Lot 3 - Cloud Support allows direct award option to most suitable supplier following due diligence checks by the council.

Other Information

Contract is for period of 3 years with option of extending for 1 year to 2027 already built in. 4 years is the maximum period permitted under framework agreement procuring from.