NHS North West London Integrated Care Board - Provision of Wheelchair Services

Concepts

• health services
• community-based services
• wheelchair services
• service users
• service delivery
• wheelchair users
• unmet need• wheelchairs services
• community integrated wheelchair services
• an outstanding wheelchair service
• the wheelchair service workforce

Location

NWL Wheelchair Service will set out provisions for residents in the boroughs of Hillingdon, Harrow, Kensington & Chelsea, Westminster, Hammersmith and Fulham, Ealing and Brent

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NHS North West London Integrated Care Board

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Description

NHS North West London Integrated Care Board - Provision of Wheelchair Services

Total Quantity or Scope

NHS North West London Integrated Care Board (the "Authority") is issuing this invitation to tender ("ITT") in connection with the competitive procurement for the provision of Community Integrated Wheelchair Services as defined in the specificationThe ICB envisages that the service will provide an integrated care model for wheelchair users, this is to ensure those with complex, long term conditions, are able to access the right wheelchair, quickly, and with appropriate information and support. The full service will cover:• Assessment, prescription and supply of powered and manual wheelchairs and associated postural seating accessories (WCS)• Rehabilitation Engineering facilities (RE)• Service and Maintenance Packages (AR)Locally defined Service vision‘To commission an outstanding wheelchair service that is committed to delivering high quality, safe, efficient and effective integrated care to the communities we serve’.The following set of guiding principles describe what a future-state service that delivers the vision statement would look like. These core principles outline a blueprint for wheelchair services and are summarised below: • Wheelchair services will be designed around the specific needs of the users• Access into wheelchair services is through a single point of contact with users being seen by the right people, at the right time and in the right place and receive the right equipment • The wheelchair service workforce will be used effectively and flexibly to deliver safe, efficient and cost effective care• Users are fully engaged in their treatment in a way that enables them to take responsibility for their own care whenever possible. • The service will offer a holistic approach to avoid any unnecessary appointments for the User• The service will promote a culture of self-help and safe handover. • Information and communication systems will be used effectively to ensure relevant information on a user’s care is available where and when it is needed for users and clinicians. • Variation in core processes will be reduced in order to improve clinical and service quality • Core support processes and services will be aligned to deliver care in ways which minimise avoidable delays and non-value adding activities. • Clinical teams will be fully engaged in the management of the service and will use clear metrics to measure service delivery and improvement. • Care will be delivered in appropriate environments that are accessible, comfortable and respect individual privacy. • Advice should be readily available to stakeholders to avoid the need for unnecessary referral. • Demand will have been identified, including anticipated growth and unmet need• Wheelchairs services will be aligned to whole systems integrated care, intermediate care and planned care community provision The above service vision is closely aligned to the Wheelchair Charter produced by the Wheelchair Leadership Alliance in July 2015. It also reflects feedback from service users who have contributed to the service re-design process.The service will be expected to be delivered in line with the recommendations of CECOPS CIC, the independent standards body for disability equipment and wheelchair services. The Authority hereby invites suitably qualified service providers to submit their tender proposal.

Renewal Options

Retender of services

CPV Codes

• 85100000 - Health services
• 75200000 - Provision of services to the community

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Staff qualifications are relevant.
• Award on basis of price and quality.