Call Centre Solution

A Tender Notice
by SOUTHERN HOUSING

Source
Contracts Finder
Type
Contract (Services)
Duration
5 year
Value
___
Sector
TECHNOLOGY
Published
19 Oct 2023
Delivery
02 Dec 2024 to 01 Dec 2029
Deadline
21 Nov 2023 13:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

CPV Codes

  • 64200000 - Telecommunications services

Indicators

  • Contract is suitable for SMEs.

Other Information

NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT167215

Reference

Domains