Call Centre Solution
A Tender Notice
by SOUTHERN HOUSING
- Source
- Contracts Finder
- Type
- Contract (Services)
- Duration
- 5 year
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 19 Oct 2023
- Delivery
- 02 Dec 2024 to 01 Dec 2029
- Deadline
- 21 Nov 2023 13:00
Concepts
Location
Geochart for 1 buyers and 0 suppliers
1 buyer
- Southern Housing London
Description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
CPV Codes
- 64200000 - Telecommunications services
Indicators
- Contract is suitable for SMEs.
Other Information
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT167215
Reference
- MT230527
- CF a219aa17-c5bc-4c14-a5ff-b8a18cf382d4