UK_2022_Professional Services Business Process Outsourcing

Concepts

• finance and insurance
• administration services
• consultancy services
• analysis services
• programming services
• banking services
• supply services
• business services
• business operations
• auditing services

Location

United Kingdom: The contract will be managed from the UK, however the service delivery may be done globally

Description

The impact of the Covid-19 pandemic was felt by businesses across the globe. British Council was not immune to this impact and had to reduce costs, streamline processes, use more digital tools, and introduce much greater standardisation. A key lever being explored for this transformation was to partner with a third-party company with expertise in these areas to deliver some aspects of professional services. Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this. These included the Human Resources (HR), Finance, Procurement and Digital and Technology (IT) services. Competitive dialogue route to procurement was followed to reach to a final selected bidder.

Total Quantity or Scope

The British Council was not immune to this impact and had to streamline processes, use more digital tools and introduce greater standardisation to be more efficient and effective. The British Council’s Strategy 2025 lays out these desired goals for the organisation by the year 2025. To enable this change, a Global Transformation Programme (GTP) is constituted which is touching all areas of the organisation in some shape or form. Professional Services (PS)Transformation is one of the workstreams within the Global Transformation Programme (GTP) and is a key enabler of this change for the organisation. The corporate functions of Finance, Human Resources, Digital and Technology (D&T), Procurement, Marketing and Estates are within the scope of the PS Transformation programme (others may be added subsequently). … Four key global professional services functions (including their corresponding operations delivered from the shared service centre in India) were identified for this exercise, namely Human Resources (HR), Finance, Procurement, Digital and Technology (D&T). A two-stage Competitive Dialogue route to procurement was followed wherein all interested suppliers had to must complete a Supplier Questionnaire (SQ). A shortlist of successful pre-qualified suppliers were invited for a dialogue and subsequently to submit Initial Tenders. These were negotiated and on conclusion final tenders were requested from the bidders. Tenders were evaluated and a successful supplier was selected to proceed to Contract Award. Additional information: The total contract value including extensions is estimated to be £78.31m (a total of 7 years)

Award Detail

Renewal Options

The contract will be for 5 years with an option to extend for a further two 12 month periods.

Award Criteria

CPV Codes

• 66000000 - Financial and insurance services
• 75100000 - Administration services
• 72600000 - Computer support and consultancy services
• 79631000 - Personnel and payroll services
• 71620000 - Analysis services
• 72240000 - Systems analysis and programming services
• 72610000 - Computer support services
• 79211120 - Sales and purchases recording services
• 79999000 - Scanning and invoicing services
• 72317000 - Data storage services
• 66110000 - Banking services
• 79621000 - Supply services of office personnel
• 80420000 - E-learning services
• 75112000 - Administrative services for business operations
• 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
• 79212000 - Auditing services
• 72316000 - Data analysis services
• 72222200 - Information systems or technology planning services
• 66113000 - Credit granting services
• 48490000 - Procurement software package
• 72221000 - Business analysis consultancy services
• 72211000 - Programming services of systems and user software
• 72246000 - Systems consultancy services
• 72310000 - Data-processing services
• 72245000 - Contract systems analysis and programming services
• 79211110 - Payroll management services
• 79999200 - Invoicing services
• 79221000 - Tax consultancy services
• 72253200 - Systems support services
• 72250000 - System and support services
• 66600000 - Treasury services
• 72312100 - Data preparation services
• 79222000 - Tax-return preparation services
• 79600000 - Recruitment services
• 48444100 - Billing system
• 66170000 - Financial consultancy, financial transaction processing and clearing-house services
• 79414000 - Human resources management consultancy services
• 72611000 - Technical computer support services
• 72311100 - Data conversion services
• 72315000 - Data network management and support services
• 72312000 - Data entry services
• 72313000 - Data capture services
• 79994000 - Contract administration services
• 72314000 - Data collection and collation services
• 79421000 - Project-management services other than for construction work
• 79421200 - Project-design services other than for construction work
• 72212331 - Project management software development services
• 72220000 - Systems and technical consultancy services
• 72222000 - Information systems or technology strategic review and planning services
• 72222100 - Information systems or technology strategic review services
• 79620000 - Supply services of personnel including temporary staff
• 72251000 - Disaster recovery services
• 79418000 - Procurement consultancy services
• 79211200 - Compilation of financial statements services
• 72000000 - IT services: consulting, software development, Internet and support
• 72253100 - Helpdesk services
• 72253000 - Helpdesk and support services

Indicators

• Options are available.

Other Information

** PREVIEW NOTICE, please check Find a Tender for full details. **