Universal Information and Advice Service

A Tender Notice
by CHESHIRE EAST BOROUGH COUNCIL

Source
Contracts Finder
Type
Contract (Services)
Duration
3 year
Value
___
Sector
HEALTH
Published
25 Oct 2023
Delivery
01 Apr 2024 to 31 Mar 2027
Deadline
27 Nov 2023 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

The Council are looking for a Provider who will offer a free to access, financially related, Universal Information and Advice service that is available to all residents of Cheshire East. The service will be accessible through a number of channels including face to face, telephone, email and online. As residents are regularly presenting with complex needs that cover multiple issues, there will be a clear single pathway to access the service to ensure that residents needs are assessed appropriately. Following initial contact, the Provider will assess the resident's issue(s) and if the issue is straightforward and can be dealt with during the initial contact they should do so, if not they will then offer further appointments to provide more time to resolve the resident's issue(s). Referrals received from referring partners will need to be triaged and prioritised to support those in greatest need first.

CPV Codes

  • 98000000 - Other community, social and personal services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains