Customer Grants

Concepts

• social work
• coventry
• customers grants
• grants
• home grants
• digital grants
• customer grants
• a customer grants programme
• the online grant portal including application and audit process
• grant

Location

Coventry

Description

We are seeking to partner with a single organisation or consortium of providers with single lead provider to deliver a customer grants programme to cover our three regions of the Midlands, East and South-East of England. We require customers grants to be managed and delivered via digital platform with the provider to support and arrange third party distribution. Please see Procontract for full tender pack. The contract will commence April 2024 for a period of 2 years with an option to extend for a further 1 year.

Total Quantity or Scope

Orbit are seeking to partner with a single organisation or consortium of providers with single lead provider to deliver a customer grants programme to cover our three regions of the Midlands, East and South-East of England. We require customers grants to be managed and delivered via a digital platform with the provider to support and arrange third party distribution. The provider must be able to provide real time information and data sets to support the delivery and monitoring of the programme. We want to understand how you would deliver the service from sourcing suppliers of goods to meet our requirements, management of the online grant portal including application and audit process. Thorough management of supply chain and delivery to customer. We would want the provider to have an excellent customer support provision including issue resolution and SLA delivery timescales. We would want to understand what added value or innovation you could bring through your networks and experience, your credentials and quality standards, and your costs for the delivery of the service. Area of Focus: 1. Hardship Grants (food / fuel / white goods) 2. Employment and Skills Grants 3. Digital Grants (data / tablet / laptops) 4. Youth (childcare / uniform / cost of the school day) 5. Wellbeing Grants (mental wellbeing) 6. Home Grants (carpet / curtains / winter warmth / gardening) Orbit are running this procurement exercise through the housing e-procurement portal 'Procontract'. Interested suppliers should register/log-in to the portal to view the tender documents and submit their response. Any project related queries should be sent via the messaging function on the portal.

Award Criteria

CPV Codes

• 98000000 - Other community, social and personal services
• 75200000 - Provision of services to the community

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Award on basis of price.