https://wmca.bravosolution.co.uk

Concepts

• birmingham
• reception services
• https://wmca.bravosolution.co.uk
• low level anti-social behaviour
• local railway services
• anti-social behaviour
• passenger transport information
• good customer service
• various support services
• passenger shelters

Location

WMCA supported area of the West Midlands

Description

The West Midlands Combined Authority (WMCA) is responsible for promoting public transport within the West Midlands, operates and maintains bus and Metro stations and passenger shelters, supports local railway services and stations and provides passenger transport information. This contract is for the renewal of its arrangements with an independent security provider to provide various support services.

Total Quantity or Scope

This contract is for the renewal of the WMCA's arrangements with an independent security provider to provide the following services: - the supply of highly competent, trained security staff at 16 Summer Lane, Birmingham - the supply of highly competent, trained static security staff to secure and man a number of TfWM Bus Stations - the supply of highly competent, trained CCTV operators to work within the CCTV Control Centre at 16 Summer Lane, Birmingham - the supply of trained and highly competent Transport Safety Officers (TSOs) to provide a visible presence on the Public Transport Network, providing good Customer Service to Staff and Passengers, to tackle low level Anti-Social Behaviour and improve the perception of safety for users of the Transport Network. Bids were required for all 4 elements outlined above only. The contract is for a period of 3 years from 26/06/23 with an option to extend for up to an additional 2 years, on an annual basis, up to 25/06/28.

Award Detail

Award Criteria

CPV Codes

• 79992000 - Reception services

Other Information

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