Front-Line Colleague App Platform

Concepts

• york
• information technology
• app
• ongoing third line support
• the mobile app
• a mobile app
• front-line colleagues
• a low code/no code mobile app development platform
• the app
• the platform

Location

YORK

Description

Procurement of Front-Line Colleague App Platform, Development, and Support

Total Quantity or Scope

Northern Trains Limited (Northern) are looking for an experienced supplier to provide expertise and resource to enable Northern to implement a low code/no code mobile app development platform, develop release 1 of a mobile app to enable front-line colleagues provide quality customer service to Northern customers, and to provide ongoing third line support for the platform and app. The implementation service for the platform should include training for Northern staff in the use of the platform and how to undertake continuous improvement in the app. Ongoing support for the platform should include further support and training to Northern staff in the use of the platform. Optionally Northern may choose to seek additional support from the supplier for the development and extension of the mobile app for future releases.

CPV Codes

• 72222300 - Information technology services

Indicators

• Bids should cover the whole contract.
• Award on basis of price and quality.

Other Information

There is a MEMORANDUM OF INFORMATION to follow and an access code or a link to the document will be provided in due course. This information will be provided in a draft summary form to allow potential suppliers to gain insight into our requirements. Further detail will be provided at the Invitation to Tender stage. Information provided is subject to revision as the Tender develops and is indicative only at this stage.