IT Asset Management Solution

Concepts

• birmingham
• information technology
• it asset management solution
• hardware asset management
• better license management
• license management
• asset management solutions
• managing saas
• the it asset management solution
• • it asset management (itam) solution

Location

BIRMINGHAM

Description

Procurement of IT asset management solutions There are three elements to this: • IT Asset Management (ITAM) solution which includes Hardware Asset Management (HAM) • Software Asset Management (SAM) • Discovery tool

Total Quantity or Scope

An exercise was completed to determine how to source the IT Asset Management Solution and the the direct model was preferred over a reseller option. ServiceNow was determined to be the supplier to fully meet the requirements. There is an existing contract with an expiry date of 31 July 2025 and the ITAM will be aligned with the existing contract with a co-termination date.

Award Detail

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Award on basis of price and quality.

Legal Justification

The decision to choose ServiceNow is because it is the sole comprehensive source for our requirements ServiceNow allows us to monitor the usage of Software-as-a-service (SAAS) applications which is a capability not seen by other products.

Other Information

Traditionally, asset management solutions can only monitor usage and licenses for software that is installed on a device. ServiceNow will do this, but will also monitor SaaS applications accessed via a browser and the platform has extensive functionality for monitoring and managing SaaS usage. This will give insights into which SaaS applications are being used, and by whom which could flag any GDPR issues or any overlapping software. License management of SaaS applications should bring a reduction in costs and allow for better license management. Any over licensing will be flagged up either from built in integrations or using APIs. Alternative Procurement contact is K.Samsonik@bham.ac.uk