Cleaning and Presentation (PIN only)

Concepts

• cleaning services
• york
• station cleaning
• train cleaning
• cleaning
• heavy clean services - office cleaning services
• stations - general station cleaning services
• - planned deep clean services
• station cleaning services
• presentation

Location

York

Description

London North Eastern Railway Limited (LNER) are looking for a Perfect Presentation Partner to deliver station cleaning, train cleaning and in-service across our route to enhance our customer proposition. We want a supplier who can deliver on promises and put the heart into everyone’s journey, we are looking for a partner who can nail the basics using innovation and demonstrate a true open book approach for our business. LNER place a great deal of priority in the Customer Journey and the major part that not only LNER impact upon that but where our presentation partner will also have a key part to play in its delivery, management, and success. The presentation partner will be encouraged to play a leading part in this customer journey and identify where value can be added which will increase our customer experience London North Eastern Railway Limited (LNER) began operating on the 24th June 2018 as a publicly owned company. The East Coast Franchise has enjoyed a long history of being a highly successful long-distance operation, consistently outperforming industry average for customer satisfaction (92% compared to an average of 86% in the long-distance sector) LNER are an innovative and commercially minded Train Operating Company (TOC), and we always place the customer at the heart of our business to ensure passenger growth while delivering an excellent customer proposition. LNER is the brand name of London North Eastern Railway Ltd, which is owned by the Department of Transport (DfT). LNER began operating services on 24 June 2018, serving key UK cities including London, Peterborough, Doncaster, Leeds, York, Newcastle, Edinburgh, Aberdeen, and Inverness.

Total Quantity or Scope

LNER have elected to run a tender process for Train and Station Cleaning Services covering the LNER operation. These are defined as the following: Train - Turnaround services - In transit services - Overnight services - Heavy clean services - Office cleaning services Stations - General station cleaning services - Toilet cleaning services - Window cleaning services - Office cleaning services - Planned deep clean services

Renewal Options

Contract will be let for a period of 36 months with the option to extend for a further 2 periods of 12 months

CPV Codes

• 90910000 - Cleaning services

Indicators

• Renewals are available.

Other Information

Please register on Proactis https://supplierlive.proactisp2p.com/Account/Login This is a free service, search for Cleaning and Presentation opportunity, fill in and submit the form. Please register on Proactis to gain access to this opportunity and register your interest. Please note there is a pre market engagement day to be held on 7th February 2024 in York, further details can be found within the detail in the opportunity issued in Proactis