Speak Up Helpline

Concepts

• call centre
• helpline and online tool
• speak
• helpline
• business services
• miscellaneous
• estimated contract value
• maximum value
• intended contract term
• nhs and social care workers

Location

Description

The Department of Health and Social Care is looking to appoint a competent provider to deliver a signposting Speak up helpline and online tool for NHS and social care workers. Intended contract term: 12 months with the option to extend for up to 24 months. Estimated contract value (including extensions): £162,530 (plus £200,000 as maximum value of a potential variation in years 2 & 3 of the contract, excluding VAT. Therefore, possible total value for the duration of the contract £362,530 The DHSC is issuing this early engagement to seek information and feedback from the market on the specifications and approach for this project. For avoidance of doubt this is not a call for competition, the purpose is to advise the market on the forthcoming DHSC procurement and seek feedback from the market that may inform the final specification and/or procurement approach to the services. This market engagement process do not form part of the formal procurement process. When the formal procurement process commences any supplier may join the competition and all supplier bids will be evaluated on the same basis. A Market Consultation Questionnaire and draft Specifications are attached to this notice.

CPV Codes

• 79512000 - Call centre
• 79990000 - Miscellaneous business-related services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

The completed questionnaire can be returned via email ccsinbox@dhsc.gov.uk  quoting 'Speak Up'. The deadline to submit the questionnaire: no later than 12th July 2022, 5pm. Speak Up Market Consultation Speak Up Market Consultation.docx Specificationv4 Specificationv4.docx