Provision of an Alarm Receiving Centre with Disaster Recovery

A Tender Notice
by LEICESTER CITY COUNCIL

Source
Find a Tender
Type
Contract (Supply)
Duration
3 year
Value
___
Sector
TECHNOLOGY
Published
05 Jan 2024
Delivery
To 14 Jun 2027 (est.)
Deadline
08 Feb 2024 10:00

Concepts

Location

Leicester

Geochart for 2 buyers and 0 suppliers

2 buyers

Description

Leicester City Council is seeking to upgrade its current Telecare Alarm Receiving Centre to enable the monitoring of digital communication protocols, in addition to existing analogue communication protocols. The Council currently has circa 4,500 people registered at the Alarm Receiving Centre. Leicester City Council requires a digitally enabled Telecare Alarm Receiving Centre that will support elderly and/or disabled people to live safely and as independently as possible through the use of telecare and other Care Technology devices. To support the delivery of Telecare services in Leicester, the Council also requires a Disaster Recovery Call Centre Solution so that emergency calls can be handled at a remote location should this be required.

Renewal Options

Initial term of 2 years with the option to extend for 1 year

Award Criteria

Quality 70.0
PRICE 30.0

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Bids should cover the whole contract.
  • Renewals are available.
  • Award on basis of price.

Reference

Domains