Provision of FM Services (Mechanical, Electrical and Building Fabric)

Concepts

• building installations
• fm provider(s
• fm services
• service provisions
• building
• electrical
• mechanical
• fabric
• repair and maintenance
• planned preventative maintenance

Location

LONDON

Description

First Rail Holdings (FRH) in conjunction with Avanti West Coast (AWC) are seeking to contract with a new FM provider in the delivery of their Planned and Reactive Electrical, Mechanical & Building Fabric works. This procurement process is being led by FRH, with any subsequent award being directly between the FM Provider and AWC. FRH and our TOCs aspire to lead the way in how we deliver this type of service provision to our Stakeholders, that being either our internal stakeholders at our stations and ultimately our external stakeholders being our paying customers. We are seeking to contract with an FM Provider which will enable FRH and AWC to deliver on these values into the future and to grow with our NRCs and our journey into Asset Management. Each one of our Train Operating Companies (TOCs) hold Certification for ISO55001 in Asset Management, and as the FM Provider, the works being delivered underpin the success and future development of this Standard. This contract is designated by the DfT as a Key Contract and as such will be subject to an Umbrella Direct Agreement, and approval by the Secretary of State.

Total Quantity or Scope

FirstRail Holdings (FRH) in conjunction with their Rail Business units are seeking to contract with a new FM provider(s) in the delivery of their Planned and Reactive Electrical, Mechanical & Building Fabric works. FRH and our TOC's aspire to lead the way in how we deliver service provisions to our Stakeholders, that being either our internal stakeholders at our stations and ultimately our external stakeholders being our paying customers. We are seeking to contract with FM Provider(s) which will enable FRH to deliver on these values into the future and to grow with our Franchises and our Journey into Asset Management. Each one of our Train Operating Companies (TOC's) either hold or are working to towards ISO55001 in Asset Management and as the FM Provider the works being delivered underpin the success and future development of this Standard. With AWC contractual obligations with the DfT it is essential that we meet these obligations of which this FM Contract plays a fundamental part in our assurance to the DfT and our 40-year Asset Lifecycle Delivery. In a very regulated industry it is imperative that we can deliver our safety commitments inline with the associated risks and provide the necessary evidence in a format which is immediately accessible. In a very changing world in respect to technology it is imperative that we can take information & data which is clean and consistent into our systems to enable the correct asset management decisions to be made with the quickest and easiest solutions. With the potential future reform in Rail it is imperative that we can manage all types of data either from within our own Business units, 3rd Parties and our Landlord. We must ensure that we are all working towards the ultimate goal of delivering a safe reliable and consistent service to our stakeholders, working together to find the ultimate way to deliver the right life cycle to those assets. Technology on how we undertake our processes, from the reporting, maintaining & measuring (either via human intervention or AI connections) to our assets to enable a delivered service must be undertaken through a system which is adaptable and ever evolving to the meet the challenges and changes in the FM world. This procurement follows a previous tender in 2020 which has been updated to reflect the changes within our NRC requirements with the DfT, of which SQR to our Stakeholders plays a significant part of our operational delivery. During this time an asset verification exercise has been undertaken. The successful supplier must carry out their own asset verification or validation exercise at the start of the new contract. Specific focus for this tender will be around the fully interactive customer call centre operation, how this integrates into the operational delivery through your selected CAFM system, to ensure KPI measures are met and taking into consideration our Landlord's (Network Rail) new CAFM System (Citadel), and how data may be integrated. To facilitate continuous improvement and drive the desired results, AWC will implement a service-credit / incentivisation system, which will be discussed and agreed with the successful supplier. A new FM Provider will have carefully identified, through their experience and expertise in this area, the required resource and skill level to deliver to the full requirements of this contract. The contact will be in place for a period of up to 4 years as follows: - An initial 3-year term followed by up to 1 year extension. The estimated value of this procurement over the full 4-year period is in the region of £10,000,000 - £12,000,000 AWC will use a standard industry FM contract for this procurement: NEC 4 FMC, Option A with price list, including X and Z clauses. Please note that TUPE will apply to this procurement. The scope of services included under this tender include: 1. Planned Preventative Maintenance 2. Statutory and Mandatory Inspections & Maintenance 3. Reactive Maintenance and Emergency Maintenance 4. Possession and Isolations Management 5. Revisions, updating and maintenance of Asset register and integration into the Employers system(s). 6. Production of record drawings 7. Maintenance of operating and maintenance manuals 8. Provision of new works 9. Provision of Electronic Logbooks 10. Fully interactive customer call centre 11. SQR Management (TA005) 12. Lift management (TA006) 13. Weekend SQR Toilet Reactive (TA007)

CPV Codes

• 50700000 - Repair and maintenance services of building installations

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Award on basis of price and quality.

Other Information

Owing to the nature of the data being provided, full and un-restricted access to documents relating to this procurement opportunity will be subject to interested Suppliers signing and returning a Non-Disclosure Agreement. Final contract award will be subject to approval by the Secretary of State for Transport.