Provision of Hotel Boking Services

Concepts

• hotel services
• inverness
• hotel accommodation
• other hotel
• accommodation services
• online booking services
• hotel boking services
• hotel
• boking
• university

Location

Inverness

Description

The Contractor shall be required to provide internet coverage for the University, and afford ‘guests’ the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

Award Detail

Award Criteria

CPV Codes

• 55100000 - Hotel services
• 55110000 - Hotel accommodation services
• 55130000 - Other hotel services
• 98341000 - Accommodation services

Indicators

• Award on basis of price.

Other Information

This is a Contract AWARD Notice and as such the procurement process is complete. (SC Ref:751291)