Out of Hours Telephone Service 2024

Concepts

• bath
• call centre
• hours telephone service
• a first rate customer service
• the service requirements
• hours
• the service
• telephone
• target levels
• kpi’s

Location

Bath

Description

Out of Hours Telephone Service 2024The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service.This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI’s.Curo is tendering for the provision of the above requirement.

Total Quantity or Scope

As stated in the tender documentation available at: https://in-tendhost.co.uk/curo/aspx/Home

Renewal Options

2 year potential extension period

CPV Codes

• 79512000 - Call centre

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Professional qualifications are sought.
• Staff qualifications are relevant.
• Award on basis of price and quality.

Other Information

The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until.Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal.