RES/IT Provision of an IT Service Management Tool (ITSM)

Concepts

• bristol
• software package
• it service management
• the current it service management tool
• an it service management tool
• the ict service helpdesk function
• itsm
• a user-friendly self service portal
• the itsm tool
• tool

Location

Description

Bristol City Council (BCC) requires a replacement of the current IT Service Management tool (Landesk). The requirement to implement efficient processes and processing of/for the IT function. The ITSM tool will form an integrated technology that supports the ICT service Helpdesk function and the wider BCC IT end-user community with a user-friendly self service portal for all employees.

CPV Codes

• 48000000 - Software package and information systems

Indicators

• Contract is suitable for SMEs.