Retail Concession

Concepts

• retail trade
• edinburgh
• hes retail
• retail concession
• concession
• retail
• stirling castle
• edinburgh castle
• stirling
• thier properties

Location

Edinburgh

Description

Historic Environment Scotland have an opportunity for a concessionee to man and operate a small retail space within thier properties at Edinburgh and Stirling Castles.

Total Quantity or Scope

Historic Environment Scotland have an opportunity for a concessionee to man and operate a small retail space within their properties at Edinburgh and Stirling castles. The agreement is personal to the concessionee and must not be assigned to any other party. HES require a product offer for these spaces that can be personalised, is unique to the customer, and should be relevant to Scottish history, the property or Scotland. The product is to be made available for customers to purchase out with our shops, but within the monument, integrating the purchase with the wider visitor experience. The product should not compete with any other item available for purchase within the properties, and the offer to be agreed with HES Retail prior to trading. The addition of products can be considered during the contract period, but must be agreed with HES retail first. Sales to be processed by the concessionee and an agreed commission figure paid to HES. Sales reports to be provided at the end of each month. Commission to be based on monthly turnover and to be paid within 28 days of invoice date. All sales reports to be made available for regular auditing. The successful party will be required to man the concession space on all days that Edinburgh Castle is open, and the summer season only at Stirling Castle. Any customer complaints about the product provided by the Concessionee must be dealt with in a professional and timely manner in keeping with the HES customer care guidelines. The Concessionee will provide a full money back guarantee to customers. The Concessionee is required to ensure that where products are being delivered to a customer that they are guaranteed to be shipped to the customer to the correct address and where the customer does not receive the product that they will be provided with a full refund. HES recommends offering products which customers can take away on the day. Drop ship add-on sales will be considered but adequate reporting mechanisms should be in place.

Renewal Options

After the initial 2 years, the contract will be up for renewal for a further 3 years which will be reviewed annually.

Award Criteria

CPV Codes

• 55900000 - Retail trade services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Financial restrictions apply.
• Award on basis of price.

Other Information

Please note that tenderers must highlight any concerns with the terms and conditions or Licence to Occupy document when responding with your submission. Please note that HES will not sign up to suppliers' T&Cs and will not negotiate at either point of award or post contract award. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=757954. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: The supplier is encouraged to think about what community benefits they could bring to the contract. Any suggestions welcome but could involve community engagement or work placements. (SC Ref:757954) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=757954