Tenant Satisfaction Surveys

Concepts

• customer survey
• birmingham
• survey services
• tenant satisfaction performance
• critical tenant satisfaction insight data
• midland heart’s tenant satisfaction measurement programme
• tenants
• tenant satisfaction surveys
• the tenant satisfaction survey services contract
• reliable, robust, and insightful tenant satisfaction data

Location

Birmingham

Description

Midland Heart is pleased to invite Contractors to tender for the Tenant Satisfaction Survey Services Contract. The objective of Midland Heart’s tenant satisfaction measurement programme is to gather critical tenant satisfaction insight data from tenants on a regular basis. The programme is a tracker style programme related to tenants who have recently experienced Midland Heart’s core services. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase tenant satisfaction performance. Due to the current economic climate, where resources are limited and the ever-changing operational environment of the housing sector, consumer regulations and TSM’s, there is a much greater emphasis across Midland Heart to collect reliable, robust, and insightful tenant satisfaction data to measure the performance of services and contractors across Midland Heart’s core functions. The successful contractor will be require

CPV Codes

• 79342310 - Customer survey services
• 79311000 - Survey services

Indicators

• Bids should cover the whole contract.
• Renewals are not available.
• Professional qualifications are sought.
• Award on basis of price and quality.