PURCH2361 Provision of Customer Relationship Management (CRM)

Concepts

• customer relation management
• glasgow
• enterprise level crm
• crm
• customer relationship management
• management
• relationship
• software development
• transformational change
• public contracts scotland

Location

Glasgow

Description

PURCH2361– Provision of Customer Relationship Management (CRM). Refer to Stage 1 tender documents available from Public Contracts Scotland.

Total Quantity or Scope

Prospective bidders must be able to demonstrate that they can provide us with Enterprise level CRM and possess the capability and capacity to work across the University to deliver transformational change leveraging the capabilities of CRM. To do so, the bidder must demonstrate experience of deploying in a similar large complex organisation and it would be advantageous if this was in the HE sector. Please refer to PURCH2361 - Project Information Document Final.

Renewal Options

Option to extend for 2 periods of 12 months each

CPV Codes

• 72212445 - Customer Relation Management software development services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Financial restrictions apply.
• Award on basis of price and quality.

Other Information

Returns should be submitted via Public Contracts Scotland, no paper copies will be accepted. Should paper tenders be submitted, they will be rejected. Further to this any questions or communications regarding individual tender exercises must be sent via the Public Contracts Scotland Portal. Tender queries received through any other channel will not be answered. Should users of Public Contracts Scotland have any problems with the web site they should contact website Support Desk, contact details can be found by following the ‘Contact Us’ option on the left hand menu at http://www.publiccontractsscotland.gov.uk/default.aspx Once the deadline has passed submissions can neither be created nor submitted. It is not advisable for Suppliers to wait until the last moment before creating and dispatching a response in case of any last minute problems. Please note large files should be uploaded as early as possible to ensure transfer before deadline. If a Supplier is having problems uploading to the PCS site, then the University must be informed well in advance and depending upon the merit of the case, the University may arrange for the tender to remain open on the PCS system for a short period after the deadline time stated. System problems do not fall under the University’s remit and should be referred to PCS. Postbox Security: Postbox submissions cannot be accessed by anyone, including Millstream, (the provider of the Public Contracts Scotland system) until the deadline. Freedom of Information The Freedom of Information (Scotland) Act 2002 (FOISA), which came into force on 1 January 2005, designates University of Glasgow as a Scottish public authority and therefore subject to the provisions and obligations in that Act. This means that any person who makes a valid request for information held by University of Glasgow will be entitled to receive it, unless all or part of that information can be withheld by virtue of the exemptions in that Act. under the Act, University of Glasgow may be required to disclose any information held relating to your response to anyone who makes a request under that Act. Such information may only be withheld if it meets one or more of the exemptions or conditions in that Act. Even if an exemption is available University of Glasgow may nevertheless disclose requested information. Information held cannot simply be classified as “confidential" or "commercial in confidence" to enable it to be protected from disclosure. University of Glasgow may publish the names and contact details of companies who have been issued with a Questionnaire on its website. Information may also be requested under the UK General Data Protection Regulation (UK GDPR) tailored by the Data Protection Act 2018 and the Environmental Information (Scotland) Regulations 2004. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=759367. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason: N/A Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-pr... A summary of the expected community benefits has been provided as follows: The University supports initiatives such as Living Wage and wider community benefit, supported businesses, apprentice opportunities and training, and are seeking similarly focused partners. Partners will be required to demonstrate their alignment with the University’s values, ethics, and commitment to supporting the Estate Strategy in terms of employment, training, and wider community benefits. (SC Ref:759367)