Mainstay access gateway, advice and support team

Concepts

• social work
• liverpool
• access gateway
• the gateway system
• the mainstay system
• advice and support team
• mainstay
• gateway
• advice
• community and personal services

Location

Liverpool

Description

The MainStay access gateway consists of an IT system and dedicated advice and support to commissioned services, local authorities, service users and key stakeholders working with vulnerable households affected by homelessness across the LCR. This includes the delivery of: • An Advice Line / Help Desk for commissioned services / referrers • System Training for all users, including the development of guidance manuals and system alerts • Project management • Reporting, data analysis and data cleansing, • Regular system audits, including contacting individuals who are at risk of homelessness, providers whose services are managed through the system and other stakeholders who may be in contact with the team • Licence negotiations between the IT developer CDP and the 6 Local Authorities which use the gateway system The MainStay system assists Liverpool’s Adult Services commissioners with pathway management, contract and performance management including measuring KPI’s, for all commissioned services which are obliged to use the system.

Total Quantity or Scope

n/a

Renewal Options

n/a

CPV Codes

• 98000000 - Other community, social and personal services

Indicators

• An E-Catalogue is required.
• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price and quality.