Patient Advocacy Services

Concepts

• health and social work
• sheffield
• other aligned services
• independent advocacy services
• advocacy services
• patient advocacy services
• advocacy
• patient
• care planning
• people

Location

Sheffield

Description

NOE CPC are seeking engagement with providers of Advocacy Services to the NHS with a view to help inform the outputs of a future procurement of a framework agreement for these and other aligned services. Everyone has a legal right to advocacy and public authorities are responsible for arranging independent advocacy services to assist people making or intending to make complaints, effectively supporting individuals during assessments, care planning, safeguarding and reviews and collaborating with families, friends, carers, commissioners and providers. Our intention at present is to award a multi-lotted framework agreement.

Lot Division

CPV Codes

• 85000000 - Health and social work services

Indicators

Other Information

NOE CPC are seeking engagement with providers of Advocacy Services to the NHS with a view to help inform the outputs of a future procurement of a framework agreement for these and other aligned services. Everyone has a legal right to advocacy and public authorities are responsible for arranging independent advocacy services to assist people making or intending to make complaints, effectively supporting individuals during assessments, care planning, safeguarding and reviews and collaborating with families, friends, carers, commissioners and providers. Our intention at present is to award a multi-lotted framework agreement, for the services detailed below: • Independent advocates for patients using social care services (as per the Care Act 2014 and the Care and Support statutory guidance)• Independent mental capacity advocates (as per the Mental Capacity Act 2005 and its Code of Practice)• Independent mental health advocates (as per the Mental Health Act 1983 and its Code of Practice)• Advocacy for Adult Secure Services Secure services provide treatment for adults aged 18-years and over with mental disorders, these include mental illness (MI), personality disorder (PD) and neurodevelopmental disorders (NDD) including learning disabilities (LD) and autism. There are three levels of secure services with specific criteria for each, High, Medium and Low.• Advocacy for Children and Young People While it is anticipated that this procedure is for children and young people making or intending to make a complaint, it covers representations which are not complaints. For example, children and young people should be able to secure the support of an advocate in putting forward representations for a change to be made in the service they receive, or the establishment they live in, without this having to be framed first as a specific complaint.• Advocacy for Women’s’ Health Although women in the UK on average live longer than men, women spend a significantly greater proportion of their lives in ill health and disability when compared with men. Not enough focus is placed on women-specific issues like miscarriage or menopause, and women are under-represented when it comes to important clinical trials. There are also far too many cases where women’s voices have not been listened to; the responses to the Women’s Health Strategy for England from the Department of Health & Social Care found 84% of respondents felt that this was the case.We are in the very early stages of consideration of this agreement, and would welcome feedback from the providers of these services as to the merits of this approach, including any perceived barriers to engagement with such a process, whether the services included are sufficiently extensive/comprehensive or whether there are any other elements we should be looking to include. All information received at this stage will of course be handled confidentially, with a view to informing our next steps and the ultimate outputs from this agreement. Further engagement may take place following the responses to this PIN, prior to the commencement of a competitive process. Interested providers are asked to register on the portal and express their interest via project C251453 Patient Advocacy Services and entering any feedback via the response envelope within the project.The Atamis portal can be accessed at: https://health-family.force.com/s/Welcome It is free to register on the portal. Should you have any queries, or encounter any problems with the portal; these should be raised via the Atamis helpdesk at:Support-health@Atamis.co.uk or phone number 0800 9956035 The helpdesk is open Monday – Friday between 9am – 5.30pmExpressions of Interest must be submitted by 12 noon on Friday 5 April 2024.