Out of Hours Call Handling Service

Concepts

• oldham
• accommodation management
• bank holiday hours
• holiday hours
• hours service
• usual office hours
• hours
• hours call handling service
• support services
• 106 hours

Location

Oldham

Description

Oldham Council require a Provider to operate the out of hours statutory service for temporary accommodation queries. The Council are currently facing a housing crisis with the demand significantly increasing for temporary accommodation and wrap around support services increasing. The support currently provided by the Council covers ‘normal working’ hours however access to support and advice is required 24 hours, 7 days a week, 365 days a year.

Total Quantity or Scope

The out of hours service is a telephone-based service, where residents who need emergency help and support with regards to homelessness outside of usual office hours (Mon – Fri 9am – 5pm) can telephone the dedicated number. The out of hours service operates from 5pm to 9am Monday – Thursday and from 5pm Friday – 9am Monday. Please note the service operates 24 hours through Saturday and Sunday and bank holidays. This totals 106 hours per week not including bank holidays, the number of bank holiday hours totals 192 per annum. This opportunity has been advertised on the Chest portal and any queries must be raised via the portal.

Renewal Options

The contract is for an initial 12 month period with an optional 12 month extension period.

Award Criteria

CPV Codes

• 98341100 - Accommodation management services

Indicators

• Bids should cover the whole contract.
• This is a recurring contract.
• Renewals are available.
• Award on basis of price.