Call Back Assist, Install, Licences, Support & Maintenance
A Contract Award Notice
by WARWICKSHIRE POLICE
- Source
- Contracts Finder
- Type
- Contract (Products)
- Duration
- 3 year
- Value
- £134K
- Sector
- TECHNOLOGY
- Published
- 08 Mar 2024
- Delivery
- 01 Apr 2024 to 31 Mar 2027
- Deadline
- 23 Oct 2023 16:00
Concepts
Location
Geochart for 1 buyers and 1 suppliers
1 buyer
- Warwickshire Police Warwick
1 supplier
- Zetron Hull
Description
The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.
Award Detail
1 | Zetron (Hull)
|
CPV Codes
- 48000000 - Software package and information systems
- 51340000 - Installation services of line telephony equipment
- 64210000 - Telephone and data transmission services
Indicators
- Contract is suitable for SMEs.
- Contract is suitable for VCOs.
Reference
- WP24-0021 (EX24-0004)
- CF 5f0b51e6-d7df-4fa5-b802-36131c2fe3e3