Call Back Assist, Install, Licences, Support & Maintenance

A Contract Award Notice
by WARWICKSHIRE POLICE

Source
Contracts Finder
Type
Contract (Products)
Duration
3 year
Value
£134K
Sector
TECHNOLOGY
Published
08 Mar 2024
Delivery
01 Apr 2024 to 31 Mar 2027
Deadline
23 Oct 2023 16:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers

1 buyer

1 supplier

Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.

Award Detail

1 Zetron (Hull)
  • Value: £134,495

CPV Codes

  • 48000000 - Software package and information systems
  • 51340000 - Installation services of line telephony equipment
  • 64210000 - Telephone and data transmission services

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Reference

Domains