Wales Tourism Product Database

Concepts

• database services
• cardiff
• added-value database
• wales tourism product database
• tourism
• wales
• database
• data management
• research and development
• consultancy

Location

Cardiff

Description

Approximate numbers of listings on the WTPD are as follows: Accommodation - 4,800 - 1,400 - Activities - 600 - Events - 300 The WTPD has around 1.2m unique searches a year. . The Client is looking for a Supplier experienced in providing tourism product databases and associated services in that sector. . This re-procurement offers the Client the opportunity to improve the WTPD by: - increasing product coverage through implementing: an easy to use and reliable multilingual digital interface for tourism related organisations to list accommodation, attractions, activities and events and see key statistics for their products; a helpline / live-chat service for organisations that need help listing or amending products; a service to gather and input key tourism events; - improving data quality through putting in place: an easy to use and reliable digital interface for tourism related organisations to update their listings; a module/s that can automatically check draft listings (against agreed set criteria); a service to check listings before they go live on the WTPD; - developing additional functions including: capacity for each listing to be able to include high quality images and videos; capability for listings to include user generated content from social media and other channels; incorporate fields for “the travel trade” and “business events”; - simplifying the current systems and contracts; and - reduce costs, through increased system automation and customer self-service.

Ammendments to Previous Notice

Award Detail

CPV Codes

• 72320000 - Database services
• 72321000 - Added-value database services
• 72322000 - Data management services
• 73200000 - Research and development consultancy services

Indicators

• Contract modified due to additional needs.

Legal Justification

6 Month extension to cover implementation period of new contract

Other Information

The eTenderWales reference number for this tender is as follows: ITT: itt_67620 - Wales Tourism Product Database . The Contract will have the following main phases: i. a four month implementation phase (at a fixed price) - from the contract award date - to build the future WTPD (incl. a new interface) and migrate data from the existing WTPD; ii. a parallel four-month phase - from the contract award date - to set up the public helpline / data stewardship service; iii. ongoing software, hosting, maintenance and account management (at an agreed annual cost over the lifetime of the Contract); iv. an ongoing public helpline / data stewardship service (at an agreed annual cost over the lifetime of the Contract); and v. a development function (against a rate card). A six month extension period has been implemented to cover the implementation period of a new contract. (WA Ref:139747)