GB-Glasgow: IVR Review Services

A Contract Award Notice
by STUDENT LOANS COMPANY LIMITED

Source
Contracts Finder
Type
Contract (Services)
Duration
2 year
Value
£60K
Sector
TECHNOLOGY
Published
13 Mar 2024
Delivery
14 Mar 2024 to 13 Mar 2026
Deadline
11 Mar 2024 00:00

Concepts

Location

Geochart for 1 buyers and 1 suppliers
Student Loans
Adexchange Media
+−
Leaflet | Map tiles by Stamen Design, under CC BY 3.0. Data by OpenStreetMap, under ODbL.

1 buyer

1 supplier

Description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.

Award Detail

1 Adexchange Media (London)
  • Value: £60,000

CPV Codes

  • 72590000 - Computer-related professional services

Indicators

  • Contract is suitable for SMEs.

Other Information

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Please follow this link to view the notice https://www.delta-esourcing.com/delta/respondToList.html?noticeId=848940762

Reference

Domains