Contract for the Provision of the Staffordshire Business Helpline Service

A Contract Award Notice
by STAFFORDSHIRE COUNTY COUNCIL

Source
Find a Tender
Type
Contract (Services)
Duration
3 year (est.)
Value
£210K
Sector
BUSINESS
Published
14 Mar 2024
Delivery
01 Apr 2024 to 31 Mar 2027 (est.)
Deadline
n/a

Concepts

Location

Staffordshire

Geochart for 2 buyers and 1 suppliers

2 buyers

1 supplier

Description

Staffordshire County Council has awarded a contract on behalf of the Stoke-on-Trent and Staffordshire Growth Hub, and in conjunction with City of Stoke-on-Trent Council, for the ongoing operation of a business support helpline service which is the core of the Stoke on Trent & Staffordshire Growth Hub. The helpline is underpinned by four principles:  Any business calling the single point of contact should be able to obtain appropriate help in the minimum number of contacts/referrals  The helpline will be manned by SFEDI qualified business advisors (or equivalent) who understand the purpose of Growth Hubs and have the necessary experience and capability to make accurate referrals.  Businesses should be encouraged to meet with a Business Advisor to take advantage of the opportunity that a diagnostic provides to fully explore any and all opportunities for growth or growth enhancement.  Where appropriate, businesses should be encouraged to self-help via the most cost-effective channels, such as internet sites www.stokestaffsgrowthhub.co.uk or www.gov.uk These principles have been reflected in service delivery by seeking to answer questions immediately where possible, and by following up any referrals by contacting the enquirer to ensure that the referral agency has responded.

Total Quantity or Scope

Open threshold procurement was followed

Award Detail

1 Staffordshire Chambers of Commerce & Industry (Stoke on Trent)
  • Num offers: 1
  • Value: £210,000
  • Contractor is an SME.

Renewal Options

Option to extend for a further 12 months to the 31st March 2027

Award Criteria

Quality 60.0
PRICE 40.0

CPV Codes

  • 79400000 - Business and management consultancy and related services
  • 79411100 - Business development consultancy services

Indicators

  • Options are available.
  • Award on basis of price.

Reference

Domains