SSEN Distribution Contact Channel Management - Contact Centre as a Service(CCaaS)
A Contract Addendum Notice
by SSE SERVICES PLC
- Source
- Find a Tender
- Type
- Contract (Services)
- Duration
- 7 year (est.)
- Value
- ___
- Sector
- TECHNOLOGY
- Published
- 22 Mar 2024
- Delivery
- To 26 Apr 2031 (est.)
- Deadline
- n/a
Concepts
- reading
- packaged software products
- programming services
- contact centre
- exceptional service
- ssen distribution contact channel management - contact centre
- all ssen distribution customer service functions
- distribution contact channel management - contact centre
- a unified service tooling ecosystem
- channel
Location
READING
1 buyer
- SSE Services Reading
Description
The Customer Service team are embarking on a transformation programme to move towards a unified service tooling ecosystem that places customers at the heart of everything we do and enables our colleagues to deliver exceptional service and customer experience. The purpose is to identify a vendor that has existing solutions, capabilities, and technologies to transform and migrate our legacy contact routing platform (Avaya & Storm) to a cloud-based Contact Centre as a Service (CCaaS) solution along with the scale and opportunity to route and manage all demand, agnostic to channel, across all SSEN Distribution Customer Service functions via a single solution.
CPV Codes
- 72210000 - Programming services of packaged software products
Other Information
Opportunity available at : https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=378
Reference
- FTS 009500-2024