Customer Data Enhancement

Concepts

• data services
• worthing
• electronic data management (EDM)
• data acquisition system
• data collection and collation
• data analysis
• data management
• customer services
• customer data service
• customer data service provider

Location

Worthing

Description

Southern Water will shortly be going to market for Customer Data Enhancement services. This will likely be a 4 year contract with an option to extend for a further 4 years. Region/Network - Southern Water's region covers Kent, Sussex, Hampshire and Isle of Wight. The services the Service Provider will be asked to provide are as listed below: - Continuous management of Southern Water’s (SW) Household Void property portfolio. - comparison of household property and customer data between SW and other Water Only Companies in SW’s operating region. - Annual exercise designed to reduce Bad Debt - Continuous review of SWs property and customer data which has been subject to Home Move transactional processes - Ad-hoc data enhancement services, to be discussed with Service Provider in the field of Customer data Service provider shall provide an account manager or point of contact, who will be a single point of contact regarding commercial or transactional questions as well as any other issues or queries relating to the service. They will be in regular engagement with Southern Water and may be required to attend regular meetings and reviews.

Renewal Options

extension by up to 48 months

CPV Codes

• 72300000 - Data services
• 48613000 - Electronic data management (EDM)
• 48614000 - Data-acquisition system
• 65000000 - Public utilities
• 72314000 - Data collection and collation services
• 72316000 - Data analysis services
• 72322000 - Data management services
• 79342300 - Customer services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Professional qualifications are sought.
• Award on basis of price and quality.