Award of contract for an Integrated repairs and investment IT platform

Concepts

• software programming
• responsive repairs
• repairs
• investment it platform
• asset investments
• asset investment
• integrated diagnostic capabilities
• a consistent resident repairs journey
• the repairs and investment contracts
• platform

Location

LONDON

Description

Anchor are currently in the process of tendering the repairs and asset investments works contracts for delivery from January 2025. A PCR compliant tender process is underway which will result in the award of 8 regional contracts across the UK for the delivery of responsive repairs and asset investment works to all Anchor residents. Anchor have been pursuing a solution to integrate the IT systems for new contracts with existing IT systems which is fit for purpose to enable the new contracts to deliver the required service for residents. Existing systems and processes are complex and therefore bespoke systems were being explored. Throughout the process it was identified that Plentific offer an off the shelf platform which has the proven capability to integrate with all Anchor existing IT systems as well as provide residents with a user portal which will enhance the resident experience. The solution can provide the integration SaaS iPaaS service specifically for the housing industry which provides a consistent resident repairs journey working with contractor systems. The platform also provides the opportunity to provide significantly improved functionality to transform operational capabilities by replacing functionality in existing systems. It will enable us to optimise the allocation of work to our supply chain partners based upon delivery costs and service performance. Anchor intend to enter into a 5 year contract with an optional additional 5 year extension.

Total Quantity or Scope

Anchor are currently in the process of tendering the responsive repairs and asset investments works contracts for delivery from January 2025 in line with the Public Contract Regulations (2015). The tender process is underway which will result in the award of 8 regional contracts across the UK for the delivery of responsive repairs and asset investment works to all Anchor residents. Anchor have been pursuing a solution to integrate the IT systems for the new contracts with existing IT systems which is fit for purpose to enable the new contracts to deliver the required service for residents, This includes the delivery of a portal to report and diagnose repairs as well as provide real time tracking for repairs. The platform is able to support appointments, diagnosis, scheduling and triage of works, along with real time progress tracking for orders. The platform also has to handle rules relating to the commercial model in the repairs and investment contracts, including Price per property, exclusions, and differing resident tenures. This was initially envisaged to be a bespoke solution built to Anchors needs, • 'Plentific' offer a solution that can provide the integration SaaS iPaaS service specifically for the housing industry . • This approach offers access to Plentific Marketplace as a backup to main contractors, enhancing resident service. • The Plentific platform also provides the opportunity to provide significantly improved functionality to transform operational capabilities by replacing functionality in existing systems. … Plentific's have an off the shelf platform which has capability to rapidly integrate Anchor's core systems with multiple contracts combined with the following functionality: • A customer portal with integrated diagnostic capabilities which can also be used for colleagues. • Manage the end-to-end repairs process • An asset registry • A Marketplace that provides the ability to access additional supply chain capacity when required • Integrated reporting and analytics capabilities • The ability to manage compliance activities • The ability to manage the delivery of planned works projects • The capability to manage multiple different types of inspections and manage the associated workflow of actions. Anchor intend to enter into an initial 5 year contract with an option to extend for a further 5 years.

Award Detail

Renewal Options

The contract can be extended by a period of 60 months following the initial period of 60 months.

CPV Codes

• 72200000 - Software programming and consultancy services

Indicators

• Options are available.

Legal Justification

Anchor considers that Plentific is the only economic operator capable of delivering the services on the basis that competition is absent for technical reasons. Competition is absent due to the combination of Plentific's proven ability to rapidly integrate Anchor's core systems with multiple contracts combined with a fully integrated platform that provides the following functionality: • A customer portal with integrated diagnostic capabilities • Manage the end-to-end repairs process • An asset registry • A Marketplace that provides the ability to access additional supply chain capacity when required • Integrated reporting and analytics capabilities • The ability to manage compliance activities • The ability to manage the delivery of planned works projects • The capability to manage multiple different types of inspections and manage the associated workflow of actions. Whilst elements of the Plentific platform are available to be called-off from the CCS GCloud 13 Framework Agreement, this route to market does not provide the full suite of services required by Anchor in order to provide Anchor residents with the best available solution. Anchor has considered alternative options, and does not consider that there is an equivalent service provision available on the market which would provide an integrated full suite of services In order to deliver for residents the best result from the competitively tendered PCR compliant repairs and maintenance process a platform to integrate the systems and provide appropriate repairs, planned works and compliance functionality is required. In order to deliver the best results for Anchor residents under the competitively tendered repairs and asset investment contracts (that are currently the subject of a regulated procurement procedure), Anchor requires a platform which is appropriately aligned to Anchor's repairs, planned works and compliance functionality, and which integrates with its existing systems. Anchor considers that there are no alternative solutions with a proven ability to integrate with all of Anchor's existing and proposed systems within the required timescales, and which can deliver all of the requisite services. Benchmarking demonstrates that value for money can be achieved through this process which provides the optimum outcome for residents

Other Information

The contract value is for the full duration of the contract including extensions and includes assumptions regarding inflation. Anchor will observe a 10 day standstill period ahead of entering into the contract with Plentific.