Cottsway - Tender for the Provision of Payment Services

Concepts

• oxford
• financial transaction processing and clearing house
• store payment services
• online payments
• telephone payments
• payment methods
• an experienced electronic payment services provider
• a new payment provider service
• payment services
• our payments

Location

Oxford

Description

Cottsway Housing Association provides around 5,500 homes for rent and shared ownership across West Oxfordshire, Gloucestershire and Wiltshire. It is seeking to procure a contract for a new payment provider service for all its income and payment services. These include a wide range of payment methods for its customers including direct debit, online payments through our online customer portal, in store payment services, telephone payments and. The new contract is due to start on 1 December 2024.

Total Quantity or Scope

Cottsway Housing wish to appoint an experienced electronic payment services provider to process our payments for rent charges and other ad-hoc charges including court costs and rechargeable work. The successful supplier will collect virtually all of Cottsway’s customers’ payments. The annual expenditure for the service is circa £100,000 - £120,000, with a duration of 3 years, up to a maximum of 5 years. The Supplier will be required to configure and implement the system, to meet Cottsway’s requirements, assisting with the user acceptance testing and end user training, in order to ensure that it is fully operational within the required timescales.

Renewal Options

The contract may be renewed for a further 24 months.

CPV Codes

• 66172000 - Financial transaction processing and clearing-house services

Indicators

• Bids should cover the whole contract.
• Renewals are available.
• Performance considerations apply.
• Professional qualifications are sought.
• Award on basis of price and quality.

Other Information

For more information about this opportunity, please visit the CHIC eSourcing portal at: https://app.panacea-software.com/chic/