111 Resilience Partner Contract - DHU

Concepts

• health services
• dhu telephony
• dhu healthcare
• dhu
• resilience
• london ambulance nhs trust
• london ambulance service
• las
• nhs pathways
• nhs pathways systems inaccordance

Location

London

Description

DHU and LAS will work in partnership to support the safe, effective and efficient delivery of the LAS 111 Clinical Assessment Service.Both providers will work within Integrated Urgent Care (IUC) National guidelines and deliver all services using NHS Pathways systems inaccordance with licence regulations.This contract will provide increased resilience and business continuity for LAS in the provision of 111 IUC, which is operationally efficient, to best serve the interests of the patients across London

Total Quantity or Scope

Provision of service from DHU Healthcare to London Ambulance Service (LAS) include a. Call Answering - LAS will divert a maximum of 20% of activity level of LAS 111 London call activity to DHU to support resilience. The activity diverts will be as follows; agreed in advance between both parties, pre-planned support agreed in real time in response to surge/ escalation DHU will provide fully trained Health Advisors who are able to undertake initial assessment using NHS Pathways based on locally agreed care pathways within agreed KPIs. Where necessary, clinical advice will be provided, for example where the patient has complex needs and the Health Advisor requires guidance on patient management or where support is required with NHS Pathways selection. Where necessary Clinical Advisors will be available for patients who have immediate urgent needs, where immediate warm transfer of a call to a clinician is needed i.e. possible patient collapse that the Health Advisor is unable to action. Otherwise, all calls requiring clinical assessment will be transferred to the LAS clinical queue by Interoperability Toolkit messaging. Using the Directory of Services (DOS) profiled services, Health Advisors and Clinical Advisors will refer to the appropriate services to undertake any onward referral across the Integrated Care System. Operating hours: The Provider shall be able to provide a 24/7 service. Call Process: a. Calls will be routed into an agreed Provider number from the relevant NHS 111 service via the regional Patient Relationship Manager (PRM) b. Calls will be recorded on DHU telephony and available upon request to LAS for the use of Serious Incident (SI) or complaint investigation. c. DHU staff will continue to work on the DHU telephony and Adastra systems but share required data to LAS as specified within the current contract Resourcing: a. Staff must be fully compliant with the NHS 111 standards and pre-employment checks stipulated by London Ambulance NHS Trust on request. c. Providers must have relevant policies and procedures in place to maintain the wellbeing of staff d. The Provider must record and make available for inspection, on reasonable request by the provider, for all staff working within the provider services: Intention of award: London Ambulance Service are intending to award a contract an existing provider following direct award process C under the Provider Selection Regime. Public Contract Regulations 2015 do not apply to this procurement. Lifetime of contract: The contract is for 2 years (with a break clause of 6 months).Award Criteria:The existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard

Award Detail

Award Criteria

CPV Codes

• 85100000 - Health services

Indicators

• Award on basis of price and quality.

Legal Justification

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by Friday 26th April. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR

Other Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by Friday 26th April. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. The key decision makers within the Integrated Urgent Care department and Procurement have all signed a Conflict of Interest Declaration and no conflicts were identified. London Ambulance Service (LAS) has used the following key criteria to make the decision to award a new contract to DHU. Quality and innovation – 25% Value – 25% Improving access, reducing health inequalities and facilitating choice – 20% Integration, collaboration and service sustainability – 20%Social value – 10% The most important criteria for this contract are Quality & Innovation and Value and so have each been given 25% weighting. This is in line with the nature of the contract which is to provide up to 10% of call answering support, adhering to the high standards and providing clinical oversight for the LAS and the importance of ensuring Value for money. Due to the nature of the service as a low carbon generator, social value has been reduced to 10%. The remaining criteria are of moderate importance have the weighting set at 20%.