Provision of Service Quality Regime (SQR) and Related Services

Concepts

• auditing services
• york
• service quality regime
• sqr
• provision of service quality regime
• a service quality regime
• northern trains limited
• dft
• north eastern railway limited
• northern trains

Location

Description

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT).

CPV Codes

• 79212000 - Auditing services

Indicators

• Contract is suitable for SMEs.

Other Information

In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents. Please follow this link to view the notice https://www.delta-esourcing.com/tenders/UK-UK-York:-Auditing-services./7C6G2PW98...