Out of Hours Call Handling Service

A Contract Addendum Notice
by ORBIT GROUP LIMITED

Source: Find a Tender
Type: Contract (Services)
Duration: 2 year (est.)
Value: ___

Sector: BUSINESS
Published: 19 Apr 2024
Delivery: To 23 May 2026 (est.)
Deadline: n/a

Concepts

Location

Coventry

Geochart for 1 buyers and 0 suppliers

1 buyer

Orbit Group Coventry

Description

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision. This is for the handling of calls outside of the Authority’s own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with the Authority’s appointed repairs contractor’s. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices.

Ammendments to Previous Notice

2. 1.3 Communication

The procurement documents are available for unrestricted and full direct access, free of charge, at https://procontract.due-north.com/Procurer/Advert/AdvertSummary?projectId=ec07ebb5-ee73-ee11-8124-005056b64545&projectStepId=f407ebb5-ee73-ee11-8124-005056b64545 https://procontract.due-north.com/Advert?advertId=dc5d747c-45fe-ee11-812a-005056b64545 Additional information can be obtained from the above-mentioned address Tenders or requests to participate must be submitted electronically via https://procontract.due-north.com/Procurer/Advert/AdvertSummary?projectId=ec07ebb5-ee73-ee11-8124-005056b64545&projectStepId=f407ebb5-ee73-ee11-8124-005056b64545 https://procontract.due-north.com/Advert?advertId=dc5d747c-45fe-ee11-812a-005056b64545