710894450- Service Management for PICASSO (SM4P)

Concepts

• bristol
• technical computer support
• network management software
• facilities management
• service level agreements
• maintenance services
• service continuity
• procure a replacement itsm service contract
• management
• picasso

Location

United Kingdom: Bristol

Description

3. The scope of this procurement forms part of the future of the PICASSO Programme, which is part of UK Strategic Command Information and Cyber Portfolio, which aims to maintain and develop the UK National Centre for Geospatial Intelligence (NCGI) GEOINT capability for processing and delivery of GEOINT to national, strategic and tactical decision makers. It provides NCGI with the capability to deliver GEOINT, Geospatial Information (GEOINF) and services to Defence, including deployed forces, Partners Across Government (PAGs) and international partners in order to support the achievement of national North Atlantic Treaty Organisation (NATO) doctrine and Five Eye (5E) objectives.

Total Quantity or Scope

Procure a replacement ITSM service contract, and execute any transition activity, to protect service continuity from October-25. Design and move to a new service model to better reflect customer and user needs. A contract covering a minimum of a three-year period with 1 x 1 year extension options is to be secured.

Renewal Options

A set of smaller option periods to enable individual service line extensions and a overall contract option for a 1x1 year extension up to a total possible contract length of 4 years.

CPV Codes

• 72611000 - Technical computer support services
• 48517000 - IT software package
• 72212100 - Industry specific software development services
• 72511000 - Network management software services
• 72514100 - Facilities management services involving computer operation
• 72514200 - Facilities management services for computer systems development
• 72514300 - Facilities management services for computer systems maintenance
• 72591000 - Development of service level agreements
• 72710000 - Local area network services
• 72720000 - Wide area network services
• 75221000 - Military defence services

Indicators

• An E-Auction will not be used.
• Deposits and guarantees may be required.
• Economic restrictions apply.
• Miscellaneous restrictions apply.
• The operator's personal situation may be considered.
• Technical restrictions apply.

Other Information

To be able to register an interest for this procurement, you must have access to the Defence Sourcing Portal (DSP). Guidance on how to self-register can be found here: https://www.contracts.mod.uk/web/user-guide/html The direct link to the DSP Opportunity for this procurement is: https://contracts.mod.uk/go/25624437018F06F1FD18 The Authority is using DSP(AWARD®) for this procurement and will use it to complete all DPQQ and ITN activities. If your company does not already have an DSP(AWARD®) account, please self-register via the following link: https://award.commercedecisions.com/dsp/web/project/507ac39c-e089-46fa-b0e3-d9ef.... For information, Cyber risk has been considered and, in accordance with the Cyber Security Model, resulted in a Cyber Risk Profile of ‘High’. The Risk Assessment Reference is: RAR-240417A03. Potential Providers are required to complete the Supplier Assurance Questionnaire (SAQ), using the SAQ Form available at: https://suppliercyberprotection.service.gov.uk and to submit this as part of their Tender response at ITN stage.