Support for Maritime Training (SMarT) IT Managed Service

Concepts

• systems support
• southampton
• problem management
• incident management
• change management and service requests
• incident management, problem management, change management and service requests
• an it managed service
• maritime training (smart) it managed service
• the crown commercial services technology services
• the smart portal

Location

Description

The MCA had a requirement for a contract to provide an IT managed service to the newly developed SMarT application to ensure that the services are secure and functional and maintained. A 2-year contract has been let for the provision of an IT Managed Service including support and maintenance, Incident Management, Problem Management, Change Management and Service Requests for the SMarT portal. Two 12-month optional extensions have been included in the contract. Provision for continual improvement packages to be costed and agreed on a case-by-case basis. An allowance of £200k has been allowed within the contract, in addition to the 2-year fixed price. This opportunity was open to all suppliers under Lot 3d of the Crown Commercial Service's Technology Services 3 framework (RM6100).

Award Detail

CPV Codes

• 72253200 - Systems support services

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

n/a FINAL TCA 3-7-1562 SMART RM6100-lots-2-3-and-5-order-form-v4-1 (4).docx