The Development of Resource Planning Costs for New Service Delivery Models

Concepts

• technical systems
• consultancy services
• alternative delivery models
• such operational models
• services increase
• core services
• new service delivery models
• resource planning modelling
• resource planning
• its delivery model

Location

Description

The London Borough of Lambeth is currently seeking consultancy services to deliver Resource Planning modelling for Call Centre and processing operations scenarios. Lambeth, like many other Councils, faces significant challenges as resources diminish while demands for services increase. As part of our response, Lambeth is reviewing its delivery model for core services and wishes to understand the implications of alternative delivery models. This alternative model includes the Development of a Call Centre. Therefore we are looking for Consultancies and Suppliers with experience in the creation of such operational models. The key objectives of the Requirements are; a. Cost Analysis b. Resource Planning c. Scenario Modelling d. Technology Integration The detailed brief for this Development is attached to this Opportunity. Please read all of the details included and the requirements for the submission. The Closing Date is:- 15 May 2024 at 17:00

CPV Codes

• 72220000 - Systems and technical consultancy services
• 79419000 - Evaluation consultancy services
• 79512000 - Call centre

Indicators

• Contract is suitable for SMEs.
• Contract is suitable for VCOs.

Other Information

This is the tender notice with details on how bidders should prepare their submissions 240425 RFQ for Resource Planning (002).docx