Face to Face Payments

Concepts

• miscellaneous services
• face payments
• payment
• payments
• face
• administration services
• westminster city council
• saturday
• westminster
• maximum coverage

Location

London

Description

Westminster City Council requires a face-to-face service for: the collection of payments from customers who hold a barcoded bill remit the amount of payment received by the customer to the Authority transmit the transaction data to the Authority within twelve (12) hours after the cut off time of the transaction taking place. Payments could be made by credit or debit card, cash or cheque. The services must be available at multiple locations within the Authority’s borough of Westminster and across the country to allow maximum coverage and options to pay and facilities must be fully compliant with the Equalities Act. The locations must be fully operational during the following minimum core hours: Monday – Friday: 09:00 am – 17.30 pm Saturday: 09.00 am – 12:30 pm.

CPV Codes

• 98300000 - Miscellaneous services
• 75100000 - Administration services

Indicators

Other Information

The purpose of this Prior Information Notice (PIN) is to initiate a market engagement exercise to gauge the interest of suppliers to provide Westminster City Council with a face-to-face payment service which enables its residents to be able to pay for any Council bill in the most convenient locations on days and times that best suit them. The Authority currently has a contract for face-to-face payment services with the Post Office Ltd. which expires on 30th April 2025 and is looking to explore options for the future provision of this service. The main objective of this engagement exercise will be to initiate discussion with the market to generate ideas on how to achieve the following: ensuring the daily electronic submission of payment transfer funds to relevant bank accounts as specified by the Authority. Ensuring that at all times the total sums received through any automatic posting are in balance with the sums credited to the Authority on the same day providing daily electronic submission of confirmation of sales through a Change Control request process, modify computer systems as far as is practicable so as to automatically provide information for the Authority to update any of the Authority’s IT systems via an interface when data is supplied by a transfer, all other documents such as a cash reconciliation should be returned at the same time so that the information supplied is reconcilable on request, supply the Authority with information to enable the Authority to post cash to debtor records on any of its computer systems via automatic data transfer (i.e. across a secure FTP application) or by the physical transfer of data capture media sending the data in a file format and specification as agreed with the Authority and any changes to the format would need to be managed through a Change Control process. The Council wishes to consult with organisations with relevant experience of the delivery of similar services. The purpose of this consultation is to seek the early views of the market on potential delivery models available to the Council that best align with the objectives set out in the Fairer Westminster Strategy. The Council will offer slots for in person and virtual meetings (via MS Teams) to organisations wishing to engage in further discussions. The individual meetings with interested suppliers will take place on the 3rd and 4th of June. Please respond by the 23rd May should you wish to take part by emailing asjames@westminster.gov.uk