IT Service Management

A Tender Notice
by POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE

Source
Contracts Finder
Type
Contract (Products)
Duration
4 year
Value
£600K
Sector
TECHNOLOGY
Published
10 May 2024
Delivery
06 Aug 2024 to 05 Jun 2028
Deadline
03 Jun 2024 12:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.

CPV Codes

  • 48000000 - Software package and information systems
  • 48430000 - Inventory management software package
  • 48600000 - Database and operating software package
  • 48620000 - Operating systems

Other Information

Additional data https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=81546&B=BLUELIGHT User / Company https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/105822

Reference

Domains