Contact centre solution

A Tender Notice
by NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST

Source
Contracts Finder
Type
Contract (Products)
Duration
3 year
Value
£180K
Sector
TECHNOLOGY
Published
17 May 2024
Delivery
05 Sep 2024 to 06 Sep 2027
Deadline
07 Jun 2024 11:00

Concepts

Location

Geochart for 1 buyers and 0 suppliers

1 buyer

Description

Procurement of a Contact centre solution for digital services - Stage 1 of restricted tender exercise. A refresh of the current contact management solution has been identified and it is the intention of the Trust to go out to market to evaluate innovative technologies and methods of service delivery. The current service handles internal and external engagements across all Trust sites with call volumes of circa 7,000 per day. This is predominately via voice, however the ability to handle SMS, web chat and robotic channels is becoming more prevalent.

CPV Codes

  • 48000000 - Software package and information systems

Indicators

  • Contract is suitable for SMEs.
  • Contract is suitable for VCOs.

Other Information

To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

Reference

Domains