Retail Systems Procurement

Concepts

• glasgow
• information technology
• ticket issuing system
• a single centralised tis (ticket issuing system
• (ticket issuing system
• system
• retail
• future option
• smart kiosks
• required supplier details

Location

Throughout the geographical area of Scotland

Description

ScotRail Trains require a technology partner with proven expertise and innovative vision to develop and implement a user-centric website, app, and Smart Kiosks, powered by a single centralised TIS (Ticket Issuing System) that sets the benchmark for UK rail ticketing, this will require procuring a state-of-the-art multi-channel e-commerce solution that redefines convenience, accessibility, and value for our passengers.

Total Quantity or Scope

ScotRail is looking to procure the following solution: Central TIS ‘backend’ eCommerce website and mobile app eTVD (Electronic Ticket Validation Database) Smart Kiosks Call Centre TIS and Account Management Application FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)

Renewal Options

Optional five 12 month extension periods available FUTURE OPTION: Handheld TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)

Award Criteria

CPV Codes

• 72000000 - IT services: consulting, software development, Internet and support

Indicators

• Bids should cover the whole contract.
• Options are available.
• Renewals are available.
• Financial restrictions apply.
• Performance considerations apply.
• Award on basis of price and quality.

Other Information

Suppliers should complete PQQ (SPD) Sections A TO L. Sections A to J and Section L are a mix of required Supplier Details and a number of Mandatory Pass/Fail Questions. Section K (Technical and Professional Ability) will be scored in order to select a minimum of 2 and a maximum of 5 suppliers to take forward to ITN Stage. (SC Ref:762976)